Terms That Govern Your Use

These Terms & Conditions (“Terms”) constitute a legally binding agreement between you and Next Mavens governing your access to and use of the Next Mavens corporate website, the FIDScript developer platform, the WhatsApp Business API platform at whatsapp.fidscript.com, the Deploy cloud deployment platform, and the Soostori retail management platform, together with any associated mobile apps, APIs, SDKs, documentation, and customer-support channels.

Next Mavens is a technology company headquartered in Nairobi, Kenya. We design, build, and operate a portfolio of digital products, enterprise software, and developer platforms that empower businesses, developers, and organizations across Kenya and East Africa. Our portfolio currently includes FIDScript, the WhatsApp Business API, the upcoming Deployplatform, and Soostori.

By creating an account or accessing any Next Mavens product, you confirm that you have read, understood, and agree to be bound by these Terms; that you are at least 18 years old and legally capable of entering a binding contract; that you have authority to accept on behalf of any entity you represent; and that you are not located in a jurisdiction subject to comprehensive sanctions that prohibit your use of our services.

4.1 FIDScript (fidscript.com)

Our developer platform providing APIs, SDKs, infrastructure tools, and cloud services. Use is also subject to the FIDScript API Terms and any product-specific rate limits.

4.2 WhatsApp Business API (whatsapp.fidscript.com)

Enables businesses to send and receive WhatsApp messages at scale. Use is additionally subject to the WhatsApp Business Messaging Policy, WhatsApp Commerce Policy, and Meta’s Platform Terms.

4.3 Deploy (deploy.fidscript.com)

Our VPS / cloud deployment platform. Service-level terms will apply once generally available. Early access may be subject to additional beta terms.

4.4 Soostori (soostori.co.ke)

Multi-tenant retail management for shop owners, employees, sales marketers, and platform administrators: POS, inventory, customer debt, sales-team commissions, M-Pesa integration, WhatsApp notifications.

4.5 Demo Mode

Soostori includes an optional Demo Mode that creates ephemeral, isolated demo data for evaluation. Demo sessions expire after 8 hours. Demo data is not real production data and must not be used to record actual transactions.

When you register, you agree to provide accurate, current, and complete information; keep it updated; maintain the security of your password and credentials; promptly notify security@nextmavens.com of any unauthorized access; and accept responsibility for all activities under your account. Different products use different account models (e.g., shop-portal, admin-portal, sales-portal in Soostori).

You agree not to violate any law or third-party right; reverse-engineer our services (where prohibited by law); upload malware; attempt unauthorized access; send spam or unsolicited WhatsApp messages; use our services for money laundering, fraud, or sanctions evasion; scrape data except as permitted by our APIs; resell our services except under written agreement; or interfere with security, rate limits, or usage quotas.

By subscribing you agree to pay all applicable fees, taxes, and levies in KES or other stated currency; that subscriptions auto-renew unless cancelled; that payments are processed via M-Pesa / PayHero; that for Soostori, M-Pesa STK push fees are deducted from ShopBalance before the underlying payment; that refunds are provided only where required by Kenyan law or stated in your plan; that late payments may incur statutory interest and result in suspension; and that prices may change with 30 days’ notice.

The Soostori Sales Portal allows field sales marketers to onboard new shops and earn commissions on those subscriptions. Commission is calculated on the markup above the platform’s base monthly rate plus a fixed commission per sale. By default, the salesperson earns 75% of the markup and Next Mavens retains 25%; a fixed commission of KES 100 is paid per sale. Total earnings = fixed commission + (markup × 75%), where markup = max(0, paid amount − base rate). The platform’s base monthly rate is set in PlatformSettings.baseMonthlyRate (default 600 KES). Markup, commission percentages, and minimum prices are validated server-side. Status flow: conversion created → payment confirmed → earnings (pending) → admin approval → payout. Payouts are made via M-Pesa. Salespeople are independent contractors responsible for their own taxes. We may suspend or reverse commissions obtained through fraud.

All IP in our products is owned by Next Mavens or our licensors and is protected by Kenyan and international IP laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use our products in accordance with these Terms. You retain ownership of your data and content. The Next Mavens, FIDScript, Soostori, Deploy, and related names, logos, and trademarks may not be used without our prior written permission.

You retain all rights in the data, code, content, and materials you upload through our products (“User Content”). You grant Next Mavens a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, and process User Content solely to operate the services you have requested. This license terminates when you delete the relevant content or close your account, subject to backup-retention windows. You are solely responsible for your User Content. See our Privacy Policy for details on personal data.

Our products integrate with M-Pesa/Safaricom, PayHero, Resend, WhatsApp/Meta, GitHub, Cloudinary, and various cloud hosting providers. Your use of those services is subject to their own terms.

Each party may receive non-public information identified as confidential. The receiving party will protect such information with at least the same degree of care it uses to protect its own confidential information, and not less than reasonable care, and will not use it for any purpose outside the scope of these Terms.

We aim to keep our services highly available but do not guarantee uninterrupted access. Soostori targets at least 99.5% monthly uptime, excluding scheduled maintenance, force majeure, and third-party outages. Service credits for SLA breaches are described in your subscription plan.

We may suspend or terminate access if you breach these Terms, payment fails or your subscription expires, we are required by law, or continued provision would create a security or legal risk. You may cancel via the product’s billing portal or by emailing billing@nextmavens.com. Upon termination we retain or delete data per our retention policy.

To the maximum extent permitted by law, our services are provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, error-free, secure, or free of harmful components.

To the maximum extent permitted by law, in no event will Next Mavens be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or goodwill. Our total aggregate liability for all claims will not exceed the greater of (a) fees you paid for the affected service in the 12 months preceding the claim, or (b) KES 10,000. Nothing limits liability that cannot be excluded by law (e.g., fraud, death, or personal injury caused by negligence).

You agree to indemnify and hold harmless Next Mavens and its officers, directors, and employees from any claim, demand, loss, or expense (including reasonable legal fees) arising from your use of our services, your User Content, your violation of these Terms, or your violation of any applicable law or third-party right.

These Terms are governed by the laws of the Republic of Kenya. Disputes will first be attempted through good-faith negotiation; if unresolved within 30 days, either party may submit to the Kenyan courts, which have exclusive jurisdiction. Nothing prevents either party from seeking interim relief.

We may revise these Terms from time to time. Material changes will be communicated via email, in-product notification, or a prominent banner at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.

For questions about these Terms, contact: